Our end-to-end delivery service covers the whole process from order confirmation to package signing, with universal service standards applicable to all cross-border orders. We always adhere to rigorous service specifications, optimize every processing link, and strive to bring stable and reliable delivery experience for every user.
The first stage of order service is internal processing and packaging. After successful payment, all valid orders will enter the official processing queue in chronological order. The operation team will complete information verification, commodity inspection and professional packaging in sequence. For fragile, special-shaped and daily conventional goods, we will adopt targeted packaging schemes to ensure the safety of goods during transportation. We try our best to complete all pre-transport preparations efficiently and avoid unnecessary waiting caused by manual arrangement.
The second stage is global logistics transportation and transshipment. After the package leaves the warehouse, it will be handed over to professional cross-border logistics providers for long-distance transportation and regional transshipment. Due to the particularity of cross-border business scenarios, the transportation cycle will fluctuate with objective factors such as logistics line scheduling, regional traffic arrangement and unexpected inspection events. There is no fixed unified delivery time, and all delivery progress is subject to actual logistics operation. We will actively follow up the whole process and try our best to reduce unnecessary delays.
The third stage is terminal delivery and after-sales support. When the package reaches the local distribution node, it will be arranged for final delivery according to regional rules. Users need to keep their contact information unblocked to ensure successful package signing. If there is any abnormal situation such as logistics stagnation, delayed update or package damage during the whole process, you can feedback to us at any time. We will coordinate all parties to verify the situation and try our best to provide reasonable solutions for your order problems.
Delivery time: usually 8-15 days.
Processing time: usually 2-7 days.