FAQS

      🛒 Shopping Operation
      Q1: How to add favorite products for later purchase?
      A: You can click the collect button on the product page to add items to your favorites list, which is convenient for you to query and purchase again later.
      Q2: Why can’t I add products to the shopping cart?
      A: This situation may be caused by temporary inventory shortage or page network abnormality. You can refresh the page and try again, or contact us for assistance.
      🚚 Logistics Delivery
      Q3: Will bad weather affect delivery progress?
      A: Extreme weather may cause temporary stagnation of logistics transportation. We will keep track of the order dynamics and update the latest status as much as possible.
      Q4: Can I specify a specific delivery time window?
      A: We will try our best to refer to your preferred delivery time arrangement, but cannot guarantee 100% compliance due to regional logistics distribution rules.
      💬 Service Consultation
      Q5: Is the consultation service available all day?
      A: We provide long-term online consultation service every day, and our staff will respond to your questions as soon as possible during the service period.
      Q6: Can I get service guidance for novice shopping?
      A: Novice users can apply for exclusive shopping guidance. We will provide targeted operation explanations to help you complete the shopping process smoothly.