RETURN POLICY

      This overview lays out practical after‑sales guidance for all orders. We intend to keep expectations transparent, so you can gain a clear sense of what may be possible when items do not work out as hoped. Every case will be judged with flexibility, and we aim to avoid rigid mechanical judgements.
      ■ What qualifies for return consideration

      Most regular goods can be brought forward for return discussion. Primary expectation is that goods have not sustained man‑made harm, original packaging and accompanying pieces remain complete. For goods arriving with flaws or delivery mistakes, we will show greater flexibility during assessment and prioritise resolving your troubles first. Simply get in touch to kick‑off consultation, and support will be provided as we can manage.
      ■ Items outside return scope

      There are goods we cannot accommodate for return requests. Goods built to match one‑of‑a‑kind personal requirements, hygiene‑sensitive articles, goods heavily altered by user action, and goods marked for special sales status fall into this group. We will try our best to flag these features before purchase so you can make fully‑informed choices.
      ■ On handling your submitted inquiry

      After you send over your after‑sales request, our team will strive to review your situation within a reasonable timeframe and communicate feedback. Once returned goods are received and checked, we will move onto refund or exchange workflows. Complex individual situations may bring variable processing rhythm, which we will keep you updated about.
      ■ Cost allocation principles

      Responsibility for return‑related expenses follows the source of the problem. Where issues trace back to our side, we will try our best to take on relevant costs. For returns rooted in personal subjective reasons, the shopper takes charge of logistics and associated handling expenditure.
Closing note: Our whole after‑sales mechanism is built for balanced interests. We hope to deliver reassuring shopping experience while maintaining operable service standards for all parties involved.
      Return time: Within 30 days after receiving the items.
      We will refund as soon as we see normal logistics.